Address Some of your responsibilities will include:- Provide professional operational leadership, coaching, guidance and management of the Customer Contact Centre to support the cost-effective delivery of TMR products and services.- Ensure that appropriate development and skills programs are in place for staff to achieve agreed performance management and service levels.- Promote and ensure compliance with all relevant Human Resource Management legislation and practices, including equity, occupational health and safety requirements, awards and Public Sector Management standards.- Develop, implement and manage operational policies, practices, procedures and performance measurement systems (both efficiency and effectiveness measurement) which support Contact Centre best practices and promote customer satisfaction.- Manage and maintain strong relationships and partnerships with internal and external stakeholders and clients, ensuring products and services meet service standards.Applications to remain current for 12 months.
