Address FULL TIME - HORSHAM
Just Better Care provides in-home aged care and disability support services, supporting people to live independently.
An exciting opportunity has become available for a Customer Engagement & Liaison Officer (CELO) to join our team. The position is based in Horsham.
JOB PURPOSE
Customer Engagement & Liaison Officer (CELO) performs an integral role in business development, and Customer Engagement, ensuring individualised services & support plans are developed and delivered to, both new and recurring, customers including the arranging of short term accommodation needs of customers.
The CELO is responsible for the development of individualised support plans in consultation with customers, their family or advocates, key health professionals and other key stakeholders.
The CELO is responsible for liaising with the Rostering and Administration Assistants to coordinate the delivery of services to customers in line with service agreements and support plans and to provide quality oversight and reporting of the services back to key stakeholders.
MAIN DUTIES
Business development including prospecting for new customers, building rapport, grow and retain existing customers by presenting new solutions and services to customers.
Intake and assessment of NDIS/HCP/Private/Brokerage customers, including Home risk assessments, emergency plans, referrals to Registered Nurse for health checks, medication chart checks.
Undertake comprehensive customer assessment and planning by assessing, monitoring, reassessing and reviewing the needs of the customer
Complete service agreements, support and care plans and other legislative or JBC documentation.
Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations
Manage day to day activities of the customer journey.
Manage the Respite houses (short term accommodation – STA) booking calendar, service agreements, rostering of supports and property oversight such a supplies, cleaning and maintenance
Develop and Monitor the implementation of individualised plans for customer.
Develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate, in accordance with funding guidelines.
Monitor customer budgets in accordance with program guidelines.
Provide feedback to key stakeholders including written reports.
Manage communication with key stakeholders – both internally and externally
Identify and participate in professional development
Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery.
Be involved and available for on call rotation.
What you will need:
Ability to meet Selection Criteria as specified in the Position Description
Employee Working with Children Check
Clearance for work under the NDIS New Worker Screening Check
Driver's licence
What we offer:
Training and professional development opportunities (including free access to online learning tools and programs)
Friendly, flexible and supportive work environment with a strong culture
Access to our free Employee Assistance Program
Career progression
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today via email hr.wv@justbettercare.com or via the following web link; https://applynow.net.au/jobs/JBC1074305
Applications must address the Key Selection Criteria.
Applications close Sunday 10th March 2024
Further information about this role is outlined in the Position Description. Please contact Just Better Care Western Victoria on 03 5381 1432 or email hr.wv@justbettercare.com to request a copy, or
Click below link to view the position description https://applynow.net.au/jobs/JBC1074305/assets/23296653
