Customer Engagement Officer

Grampians Community Health Reception and Administration ensures that all aspects of reception and administrative duties are performed in an effective, timely and professional manner to ensure the smooth running of the organisation.

The Customer Engagement Officer provides welcoming, professional and timely initial contact for all people accessing Grampians Community Health sites; supports Grampians Community Health staff to ensure the smooth operation of the organisation; and assists to facilitate the central intake system through identification of initial needs for people accessing Grampians Community Health programs and/or programs external to Grampians Community Health.

Do not apply directly through Seek - completed applications must be forwarded to: **********@gch.org.au

Visit our website gch.org.au/get-involved/

Download a position description and the key selection criteria form

To be considered for an interview all applications must include:

• Fully completed key selection criteria form
• Current resume

Forward completed application to: **********@gch.org.au

Note: applications that do not complete the key selection criteria form will not be considered for interview

You can be more than part of your community – be someone making a difference for people in your community

Situated in the heart of the picturesque Grampians and Wimmera regions, Grampians Community Health employs over 200 staff at three sites located at Stawell (main office), Horsham and Ararat.

We provide a safe, inclusive and respectful environment that values culture, beliefs, values, gender identity and capacity.  We are compassionate, inclusive, professional, courageous and empowering.

Grampians Community Health offers a diverse range of employment opportunities and is seeking qualified and experienced professionals looking for a rewarding career, who are passionate about their work and committed to improving the lives of members of the community.

Employee benefits

Salary packaging

Grampians Community Health has generous salary packaging benefits up to $15,900 which increases your take home pay. This includes personal expenses, meal and entertainment expenses in addition to salary and access to ATO Remote Housing Allowance (for eligible place of residence). Salary packaging is an Australian Taxation Office approved means of restructuring your salary to reduce your taxation.

Working from home

Grampians Community Health is progressive with offering the capacity for many of our staff to work remotely from their homes where the service delivery allows for it.  Access to information technology is provided to allow you the flexibility of working from home while remaining connected to Grampians Community Health staff, supervision and management.

Professional development

Grampians Community Health values our employees by supporting professional development to develop the knowledge and skills of our staff to better meet the needs of our clients.  Clinical supervision is provided for all staff who require it for their professional practice.

Purchased leave

Eligible staff may purchase up to 20 days additional leave in a financial year.

Employee Assistance Program

Grampians Community Health recognises the importance of providing support for staff members experiencing personal or work related issues and concerns to maintain a safe and healthy working environment. Support is provided through the Employee Assistance Program (EAP), which offers free confidential, professional assistance to staff members.