Customer Experience Analyst

Uber

Customer Experience Analyst

At Uber we’re reimagining the way the world moves for the better. That means being bold in our decisions and building for something bigger. For us, all of that starts with helping people go anywhere and get anything. It’s what we know and what we do best

Why Uber
Visit Uber profile

At Uber we’re reimagining the way the world moves for the better. That means being bold in our decisions and building for something bigger. For us, all of that starts with helping people go anywhere and get anything: cars, takeout, motorcycles, groceries, bikes, people, scooters, items, trucks, buses. It’s what we know and what we do best. And we do it at the speed of now.

That’s why people want to join us: because our solutions are implemented in real time and on thousands of city streets, they are a boon and a career to people all over the globe. The scope of this work means Uber will challenge you - put you up against complex problems that require ambitious solutions. We need bold people who can build with heart, who will chase solutions with fearless optimism. We are Uber. Are you?

About the role
About the Role

The ANZ Customer Experience Team is responsible for delivering seamless experiences for our customers through policy creation, product launches, automations and critical initiatives. This role is perfect for those data and analytics gurus out there who love using data to inspire change. In this role you will be digging into the data, surfacing insights and running experiments to “level up” the consumer experience. You will also be presenting your findings and providing recommendations to senior stakeholders across the business.

Your Impact in Role:

• Diagnose opportunities for improvement - collaborate with stakeholders to diagnose root causes of poor Customer Experience and retention
• Experiment and implement - work cross functionally to test and launch scalable customer improvement initiatives
• Dig into the data - be comfortable querying to get the right level of data, and partner with other data gurus across the organisation to motivate change
• Stakeholder engagement - be a great cross-functional partner, outlining recommendations and trade-offs for CX initiatives

The Experience You’ll Bring:

• Consulting or in-house strategy / data & analytics experience. A true passion for data - advanced analytics skills and SQL are required
• Project Management experience 
• Good communication and stakeholder management skills
• Comfort with ambiguity and experience with hypothesis testing is a plus

What you'll be responsible for

• 💎 Insights Presentation
  

  Organize and present data to effectively communicate findings

• 📶 Data Analysis and Reporting
  

  Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions

Skills you'll need

• 🧮 Numerical problem solving
  

  Works with numerical information and performs mathematical calculations to solve problems

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems

Applying with Hatch

Uber is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

Learn more about Hatch