AddressThe Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for all of our customers at WISE Employment. The CEC forms an integral part of our national Customer Experience Team, communicating with our customers daily, in order to provide a game changing service.
This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.
This will be a hybrid position working 3 days in the office at our Penrith site in Sydney, and 2 days WFH.
About you:
- Proven experience of working within a Customer Centric environment
- Previous customer service experience
- Demonstrated qualities of empathy, integrity and compassion
- The ability to work independently as well as within a team environment
- Excellent communication and interpersonal skills
- High attention to detail in a high pressured environment
- Knowledge and experience working with Microsoft Office
- Ability to work on a rotating roster between 6am and 8pm
- Results driven, consistently achieving results, even under tough circumstances
- Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
- Able to manage conflict
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
- Hold a current driver’s license
- Join a growing organisation making a difference in the community
- Competitive salary including not-for-profit salary packaging
- Company mobile phone and laptop
- Reward and recognition initiatives and ongoing learning and development
- Access to exclusive benefits and discounts from leading retailers
- Access to a diverse range of employee benefits
Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training and support to the disadvantaged members of our community, the long-term unemployed and people with disability. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.
Please visit our careers page, www.wiseemployment.com.au/careers-at-wise, to find out more about WISE.
Are you ready to Apply?
Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at ***************@wiseemployment.com.au
Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal and or Torres Strait Islander Candidates.
