Customer Experience Consultant

Hobart, Full Time, Customer Service
Please Quote Reference Number 95586

• Outgoing and Energetic Customer Service Professional
• Competitive Salary and Flexible Work Schedule
• Join the growing team at Tilford Auto Group in Hobart

Company Overview: At Tilford Auto Group we are dedicated to the highest levels of Customer Experience and putting customers at the centre of everything we do is imperative for our ongoing success. Our personalised approach to Customer Experience management is what needs to set us apart in the industry.

We are seeking a talented and experienced Customer Experience Consultant to join the team in our Ford Service Centre, supporting our staff to deliver exceptional experiences to their customers.

Position Overview: As the Customer Experience Consultant, you will work closely with our clients to understand their unique needs and challenges, providing expert guidance and solutions to enhance their Customer Experience. You will leverage your expertise in Customer Experience management to develop actionable insights and recommendations that drive measurable improvements in customer satisfaction and loyalty.

Key Responsibilities:

• Work with our Ford Service customers each day to provide an outstanding experience for them from when they make first contact with us until they drive away in their vehicle.
• Maintain constant communication with our customers ensuring that they are updated each step of their vehicles journey with us.

Qualifications:

• Minimum of 5 years of experience in Customer Experience or related roles.
• Proven track record of success with a focus on delivering measurable results for clients.
• Strong analytical skills and the ability to translate data into actionable insights and recommendations.
• Excellent communication and presentation skills,
• Ability to build and maintain positive relationships with clients and colleagues at all levels of an organization.
• Passion for driving innovation and excellence in Customer Experience.

Benefits:

• Competitive salary
• Flexible work schedule
• Opportunities for professional development and advancement

How to Apply: If you have a passion for helping businesses create exceptional Customer Experiences, we want to hear from you!

Please submit your resume and cover letter outlining your qualifications but note that only shortlisted applicants will be contacted for an interview.

Join our team and make a difference in shaping the future of our business excellence.