Customer Experience Coordinator | Administrator

About Us

Interact Australia work to promote social inclusion, health and wellbeing by empowering people to achieve their full potential. As a values based not-for-profit organisation, we champion and support people with a disability in their choices, offering a range of person-centred supports, matched to meet unique circumstances and individual needs. Offering support services in NDIS and Disability Employment services (DES) across VIC, NT, NSW, QLD, SA and TAS. We are looking for a keen employment services professional to join our VIC team.

Interact is proudly part of IntoWork a national group of businesses, opening doors to apprenticeships, training, employment and support.

Working with Interact

At Interact we value every employee by acknowledging and respecting their individuality, by inspiring action & change, and by creating connections to achieve social inclusion and equality. Benefits of working with us include:

• Competitive remuneration package
• Generous salary packaging options
• Learning and Development opportunities
• Employee Assistance Program
• Career progression within the IntoWork group

As Customer Experience Coordinator, you will be the first point of contact for our customers and provide administrative support to our team. 

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination. 

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff. 

Your key responsibilities include, but are not limited to:

• First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey 
• Manage appointment scheduling, issue notifications and conduct reminder calls
• Provide administrative support to customer activities i.e. resume updates
• Keep accurate and timely records and maintain databases
• Provide post placement support to customers and employers
• Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
• Provide administrative support to the team
• Office management duties

To be successful in this role, you will have:

• Excellent customer service and interpersonal skills
• Highly developed administrative and organisational skills
• Exceptional verbal and written communication skills and able to adapt style to suit audience
• Ability to prioritise workload, use initiative and multi-task
• High level of data compilation and reporting skills
• Good problem solving skills and initiative
• A self-motivated, enthusiastic and reliable work style
• Ability to work effectively and collaboratively as part of a team
• High level of computer literacy

Candidates with knowledge and use of the Disability Employment Services (DES) contract DEED and guidelines are highly desirable but not essential.

We are wanting to hear from candidates who strive to always provide an exceptional Customer Experience, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.  

Please note: The successful candidate will be required to participate in an Australian Federal Police check, NDIS Quality and Safeguards Worker Screening and a Working with Children Check, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

Interact Australia embraces and celebrates the diversity of our workforce. We are committed to fostering a culture of belonging and community for our clients, participants, and employees.

Interact Australia are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society, particularly those who may be marginalised, or experience barriers to employment and employment inequity. This may include people who are First Nations, are culturally and racially diverse (CARM), living with disability and neurodiversity, and or have family and caring responsibilities. Likewise we welcome applications from people of varied sex, religion, gender identity, age and sexuality.