AddressTHE FUTURE IS WHAT WE MAKE IT.
Customer Experience (CX) -Training Professional
Location - Adelaide (SA)
At Honeywell Forge Visitor & Contractor Management (previously Sine), we develop innovative, industry-leading solutions to everyday workplace challenges. We want to make our customers’ operations safer, simpler, and more secure
We thrive on helping the largest corporates, through to the local school, find an easier and safer way to streamline their workplace with paperless, secure, and easy to use solutions that save time. With millions of check-ins performed and thousands of companies using our software globally, we have some pretty cool growth challenges across the whole org.
We’re a part of Honeywell Connected Enterprise (HCE) the software arm of Honeywell, with a strategic focus on digitalization, sustainability and OT Cybersecurity SaaS offerings and solutions.
Position Summary
As an Customer Experience (CX) -Training Professional , you’ll be at the forefront of our Customer Experience – implementing the Sine software for some of our biggest clients. As a subject matter expert of our product offering, you’ll work in partnership with sales, operations and product teams to assist with the implementation, configuration and onboarding of new clients to Sine.
Key Responsibilities
Work closely with new clients to implement Sine within their organisation Assist our clients and partners to configure integrations with Sine and third-party products / platforms Lead training and on-boarding sessions for clients online and/or in person Assist with the configuration of hardware (such as iPads, Label Printers, Stands) Maintain a deep and current understanding of Sine’s products Handle technical escalations from our customer support team, provide feedback and coaching Assist with the maintenance of current technical resources Work collaboratively with the product team to think outside the box and meet complex customer requirements Translate technical terms into simple once for non-technical users Identify additional customer needs and direct them to the appropriate Sine solutions Communicate and feedback to the wider business (including sales, product and support teams) throughout the implementation cycleWE VALUE
· Candidates with 2+ years of experience in a customer facing technical support / operations / success role with a software focus
· Experience training clients on software or services both virtually and in person
· A technical aptitude and ability to maintain a deep product understanding
· A high-level of customer focus and exceptional task management
· Excellent client relationship and stakeholder management skills
· The ability to communicate clearly and timely
· Experience in the B2B SaaS Industry highly regarded
· Experience using CRM / Customer engagement tools such as Intercom, Pipedrive, Salesforce, Zendesk
About Us
The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.
Discover More
We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/
If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.
The future is what we make it. So, join us and let’s do this together.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
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