Customer Experience Expert

Do you love providing customers with the best positive experience?
Have a bubbly and outgoing personality?
Then this is the position for you!
Our Customer Service Team is the first point of contact to our AutoGlass customers.
Our Port Macquarie Branch are looking for an experience Customer Experience Expert with Administration experience to start ASAP and be able to hit the ground running!
Perm Part Time role
Fixed Term 6 months (maternity leave cover)
25hrs per week
Monday - Friday 10.00am - 3.00pm
About the Role:
Face to Face customer service
Greeting customers and visitors at reception with a positive, helpful attitude.
Ensuring our customers have the best experience within the Branch
Answering customer inquiries via telephone, email, and in-person.
Provide support to the manager and the running of daily operations
Effectively keeping customers updated on delivery lead times
Explore customer needs and educate on our full scope of services
Source suitable resolutions to customer concerns and follow up customer queries
About You:
Be a passionate customer service expert, with previous retail and/or customer service experience
Experience delivering a high level of customer service both face to face and over the telephone.
Professional communication and presentation skills
Excellent - Clear verbal and written communication skills
Must have a current drivers licence!
Ability to resolve issues and create solutions for customers
Support the Branch manager with administrative tasks
Ability to work in fast paced workplace
Excellent time management and prioritisation skills
Intermediate to Advanced Microsoft Office skills
Benefits:
Supportive and collaborative team environment
Growth and development opportunities
Competitive salary
Reward and Recognition program
Sounds like a Crackin' Opportunity? Apply Now!
As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O’Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.