Customer Experience Manager

We are seeking a dedicated and customer-focused individual to join our growing team. You will be responsible for addressing customer inquiries, resolving issues and delivering exceptional service that aligns with our company's values and standards.

Key Responsibilities:

1. Customer Support:
   • Respond to customer inquiries and requests via phone, email, or chat in a timely and professional manner.
   • Provide product information, troubleshooting assistance, and solutions to customer issues.
   • Escalate complex issues to the appropriate team or supervisor when necessary.
2. Customer Engagement:
   • Proactively engage with customers to gather feedback and insights about their experience.
   • Identify opportunities to enhance customer satisfaction and likelihood of referral.
   • Participate in customer outreach initiatives, including surveys and follow-up communication.
3. Problem Resolution:
   • Investigate and resolve customer complaints or concerns effectively and efficiently.
   • Colmmunicate with teams to ensure prompt resolution of customer issues.
   • Maintain detailed records of customer interactions and resolutions.
4. Product Knowledge:
   • Continuously update your knowledge of our products or services to provide accurate information to customers.
   • Act as a subject matter expert on our offerings, features, and benefits.
5. Quality Assurance:
   • Follow established customer service processes and protocols to maintain service quality.
   • Assist in monitoring and evaluating customer service performance metrics.
   • Suggest improvements to enhance the overall Customer Experience.