Address
SalaryYour next opportunity
Embark on a journey of elevated customer satisfaction with our Customer Experience National Administrator role, the driving force behind a seamless and exceptional Customer Experience. In the dynamic realm of Customer Experience operations, this role is pivotal in ensuring the smooth functioning of the Customer Experience department with the organisation.
Keeping pace with the pulse of operations, this role involves a diverse range of sales and service administrative tasks and operational support to ensure the efficiency and effectiveness of the sales and service team.
Your day will involve:
- Sales and service dashboards and reporting, generate and analyse customer requests for information, disputes, claims, providing insights into performance, trends, and areas for improvement.
- Maintain organised records, of meetings, customer disputes, customers enquiries and other relevant documentation.
- Provide administrative support to sales and service teams including creating reports, preparing presentations, and handling routine sales and service enquiries.
- Collaborate with sales and service teams, dispute teams, project teams, claims teams, credit and finance teams to ensure seamless sales and service operations.
- Customer communication, verbal and written communications with customers regarding request for information, disputes and claims and other relevant information.
- Generating comprehensive reports for Quality Control (QC) actions and accuracy in credit raised reporting, and contact center's performance and national Customer Experience.
- Case management allocation, efficiently assign cases or tasks to appropriate teams or individuals within the organisation for management and resolution.
- Continuous improvement and performance optimisation, offering recommendations for process optimization based on data-driven insights.
- A degree in Business or a related field.
- Proven experience in a sales and service support or administrative role.
- Excellent communication and interpersonal skills.
- Proactive with time management, demonstrate attention to detail, accuracy in data entry and record keeping.
- Ability to work collaboratively in a fast paced- and dynamic sales environment.
- Proficient in creating comprehensive reports using Tableau, PBI, SQL or similar.
- Proven experience in driving initiatives to enhance overall operational and reporting performance.
- Ongoing mentoring and guidance from industry leaders and subject matter experts
- Modern offices and workstations, close to public transport options
- Join an industry aimed at offering value to the community & committed to Zero Harm.
We are Australia's leading vertically-integrated construction materials solution provider and have been helping to build and enable a strong, modern Australia for more than 75 years. Our integrated network includes upstream assets - quarries, cement operations and our bitumen JV - and downstream operations across, recycling, concrete and concrete placing and asphalt.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.
We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
Application closing date: 03 Apr 2024
