Customer Experience Officer - Casual Pool

Be passionate. Be progressive. Hawkesbury City Council.

• $41.83 p/hr including casual loading + super
• Available 3 days per week from 8.30am-5pm
• Join a great team!

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

There are currently two casual Customer Experience Officer positions to be filled.

Reporting to the Customer Experience Coordinator and based in Windsor, these positions are the face of Council and play a critical role in shaping first impressions and delivering a quality customer service experience.

The Customer Experience team is a highly performing team that provides frontline support by handling internal and external customer enquiries over the phone, in person or via email. These roles include call centre, administrative support, record keeping, and accounting duties.

About You

You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy a fast-paced environment, are results orientated, have high attention to detail and the ability to de-escalate situations. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment.

Essential Criteria

• Tertiary qualifications in Business Administration, Customer Service/Experience, Communications or substantial equivalent work experience
• Minimum 2 years of Customer Service Centre experience via face to face, telephone and email
• Demonstrated Office Admin experience
• Excellent interpersonal skills dealing with internal and external customers.
• Ability to handle and de-escalate customer complaints effectively and efficiently
• Touch typing data entry experience with high accuracy
• Demonstrated experience cashiering, including end of day reconciliations and EFTPOS transactions
• Proven time management abilities to achieve completion of assigned tasks. 
• Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes

The Rewards

There are some great benefits to working with Hawkesbury Council, including:

• A Great working environment
• Health and Wellbeing Program
• Long Service Leave after 5 years
• Training and Development Opportunities
• Employee Reward and Recognition program
• Corporate Rate Gym Membership - Oasis Leisure Centre
• Social Club ? Raffles, member draws, Christmas party and other activities
• Employee Assistance Program for employees and their family

To Apply

For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our website call Council's People and Development Team on 02 4560 4***.

Applications close Sunday, 17th March 2024

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.