Customer Experience Officer

Are you a CEO of customer service? This administrative role is for you

We have 2 positions available:

• 1 x Full-Time Permanent 
• 1 x Full-Time Term Contract (May 2024 - May 2025)

The purpose of the role is to promote a positive Customer Experience based on first point of contact principals when engaging with external and internal customers via the contact centre or in person at the Casino Administration Centre.  In addition, providing accurate and efficient administrative support to the various departments within the organisation.

Key Accountabilities:

• Deliver a positive Customer Experience by exercising a high degree of judgment and initiative focused on first point of contact resolution
• Contribute to the effective and efficient operation of Council’s customer service branches across the Richmond Valley aligning with council’s Customer Service Charter and Customer Service Standards
• Undertake financial transactions, cash handling, receipting and banking processes in accordance with established procedures
• Accurate and efficient data input and records management using a range of Council databases and software packages
• Provide general administrative support requiring the exercise of sound judgement, initiative, confidentiality and sensitivity in the performance of work
• Maintain a high standard of corporate image and personal presentation 

We are looking for a customer-focused individual who is wanting to make a difference in the Community. You are -

• Able to provide high quality customer service in accordance with best practice
• A strong communicator and understand the importance of supporting our wide range of stakeholders in a professional manner
• Adaptable and responsive to changing priorities and business needs
• A team player and can use your initiative to promote the delivery of community programs and services aligning with Richmond Valley Council's objectives and goals

We are seeking someone who has or is willing to obtain:

• Class C Drivers Licence

Full time: 70-hour fortnight

Salary: Range from $60,642 to $69,737 pa + 11% super

Closing date: 11:30pm Sunday, 5 May 2024

Contact: Sharon Banning, Manager Customer Experience - (02) 6660 0***

The Richmond Valley LGA is the base of the Northern Rivers region of NSW. The area is around three hours from Brisbane and less than an hour to Byron Bay. Richmond Valley and our surrounding areas are some of the most beautiful and desired in the country. Why wait in bumper-to-bumper traffic when you can drive past the gorgeous beaches, through rolling hills and fully embrace the benefits of regional living. Your "office" will range from beautiful coastal villages and country towns to vast fertile farmlands. 

Richmond Valley has a generous Leave Management Policy including three weeks sick leave, compassionate leave, and volunteer leave to name a few. Our Health & Wellbeing Program includes Fitness Passports, free yoga each week, free meditation and a fun Health & Wellbeing Day alongside many other initiatives.

We are a strong believer in developing those who want to learn more, master their field or enter a new one, our Learning & Development strategy supports professional growth that aligns to organisational need. Leadership is very important to Richmond Valley, and we invest every year in our Leadership team with the aim of making all staff at Council empowered and engaged.

Our Values

Integrity and Passion

The Way We Do Business

We lead by example. We take responsibility. We do what we say. We embrace change. We are community focused. We are in this together