Customer Experience Officer

Chandler Macleod is thrilled to announce our partnership with Moira Shire Council to assist in the appointment of a Customer Experience Officer

This role’s focus is to provide assistance and first point resolution to internal and external customers.

This is a casual role which is expected to last 3 months initially. 

If successful in this role you would be responsible for

• Delivering quality information and services via multiple channels including face-to-face, telephone, email, and other forms of electronic communication.
• Answering all incoming telephone calls promptly, courteously, efficiently and in a manner that enhances Council's image, including during high volume or demanding situations.
• Communicating effectively with all levels of customers including other council staff, Managers and Councillors.
• Lodging real time customer requests for service to appropriate officers and provide progress advice to customers when requested.
• Receive, assess, and initiate actions on customer enquiries, requests and applications.
• Capturing statistics for customer interactions with council.

To be successful in this role you will have

• High level customer service skills and experience
• Commitment to customer care and service
• Experience in a busy customer focused environment

You will also have a driver’s licence and be able to pass a national police check

If this sounds like you, please apply now or alternatively email **************@chandlermacleod.com for more information