Customer Experience Officer

Chandler Macleod is thrilled to announce our partnership with Moira Shire Council to assist in the appointment of a Customer Experience OfficerThis role’s focus is to provide assistance and first point resolution to internal and external customers.This is a casual role which is expected to last 3 months initially.If successful in this role you would be responsible for

• Delivering quality information and services via multiple channels including face-to-face, telephone, email, and other forms of electronic communication.
• Answering all incoming telephone calls promptly, courteously, efficiently and in a manner that enhances Council's image, including during high volume or demanding situations.
• Communicating effectively with all levels of customers including other council staff, Managers and Councillors.
• Lodging real time customer requests for service to appropriate officers and provide progress advice to customers when requested.
• Receive, assess, and initiate actions on customer enquiries, requests and applications.
• Capturing statistics for customer interactions with council.

To be successful in this role you will have

• High level customer service skills and experience
• Commitment to customer care and service
• Experience in a busy customer focused environment

You will also have a driver’s licence and be able to pass a national police checkIf this sounds like you, please apply now or alternatively email Lucille.clarke@chandlermacleod.com for more informationShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.