Customer Experience Officer

Step into a role where your passion for customer excellence saves lives—join us and redefine the future of Customer Experience!

We are HERO. We teach people to save the lives of the ones they love (through first aid education). We are on the hunt for the newest addition to our rapidly expanding team. Someone who is obsessed with going above and beyond and wants to do meaningful work, within in an incredible team culture.

The Role

As a Customer Experience Officer, you will be the heartbeat of our customer interactions, ensuring that every customer feels valued, understood, and happy. You will leverage your skills to enhance our service delivery, contribute to our continuous improvement efforts, and play a pivotal role in shaping our Customer Experience strategy.

If you are:

⭐️ Obsessed with providing above and beyond customer service

⭐️ A problem solver and can think on your feet

⭐️ An exceptional communicator and ca engage effectively with all customer cohorts

⭐️ A collaborative team player who thrives in a dynamic, fast-paced environment

⭐️ Strong time management skills, organised and great attention to detail

⭐️ Patient, active listener and empathetic to customers

⭐️ Comfortable on the phone and in an open work environment

⭐️ Experienced with working in customer service or a relatable role for 2 years or more

Why Join us

💗 A supportive and inclusive work culture that values diversity and innovation

💗 Opportunities for professional development and career advancement

💗 Meaningful work in a company dedicated to saving little lives

💗 A company with an incredible culture

💗 Employee benefits chosen and driven by our people

Location

This role is based in our head office, which is located in Pakenham. One WFH day per week is offered.

At Hero HQ, we stand united for diversity and inclusivity, embracing people of all backgrounds and abilities. Join us on this epic adventure, and together, let's save lives and make a real difference! 🌟