Customer Experience Officer

Chandler Macleod is thrilled to announce our partnership with Moira Shire Council to assist in the appointment of a Customer Experience Officer This role’s focus is to provide assistance and first point resolution to internal and external customers. This is a casual role which is expected to last 3 months initially.  If successful in this role you would be responsible forDelivering quality information and services via multiple channels including face-to-face, telephone, email, and other forms of electronic communication.Answering all incoming telephone calls promptly, courteously, efficiently and in a manner that enhances Council's image, including during high volume or demanding situations.Communicating effectively with all levels of customers including other council staff, Managers and Councillors.Lodging real time customer requests for service to appropriate officers and provide progress advice to customers when requested.Receive, assess, and initiate actions on customer enquiries, requests and applications.Capturing statistics for customer interactions with council. To be successful in this role you will haveHigh…
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