Customer Experience Officer

"YOU COULD MAKE ALL THE DIFFERENCE"

Primary Work Location: WyongNSW

• Make a huge contribution to the existing Customer Experience
• Leading edge role for design thinking and customer journey mapping professionals
• Permanent part time position - 28 hours per week (up to 35 hours per week)

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work.

Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

The role of Customer Experience Officer is responsible for ensuring in conjunction with the Customer Experience Coordinator the development and implementation of the Customer Experience program across all services within Council to meet the requirements and demands of all key stakeholders.

Our ideal candidate will be someone who is excited about putting Central Coast Council in the forefront of Customer Experience. You understand customers interactions and motivation and will work collaboratively with all units across Council to ensure the best experience for all stakeholders. You will have experience with design thinking and the development and implementation of customer journey maps.

This position is required to provide quality customer service and create value for the community.

Key activities of this role include:

• Coordinate the development and implementation of customer journey mapping throughout Council business units and liaise with all internal and external stakeholders
• Complete analysis of Customer Experience survey data collection by reviewing previous surveys, reports and providing data comparison reports to Customer Experience Coordinator
• Create business unit customer surveys, online feedback surveys and advanced data analytics that support Customer Experience initiatives.

About You:

• Do you strengths lie in collaboration, developing change programs and driving improvements in Customer Experience?
• You want to bridge the gap between customer service and Customer Experience in a large organisation
• You enjoy sharing your knowledge and expertise, while also learning from others
• Having a work/life balance is important to you

About Us:

• We are a large organisation delivering a wide variety of services to our local community;
• You’ll be joining a team of customer service professionals who excel at what they do;
• We offer a supportive work environment with opportunities for career development;
• We provide opportunities to collaborate with subject matter experts from a variety of areas across the organisation;
• We offer an attractive range of benefits to our employees.

Please refer to the position description through the 'Apply' buttonfor detailed information on the position and required skills and experience.

This role provides a salary range of between $66.3k to $79.6k per annum (based on 28 hours per week) + 11% superannuation.

Enquiries: Marcelo Vieira, Customer Experience Coordinator on ph: 0429 493 426.

Please note:Due to the current COVID-19 situation interviews may now be conducted via Microsoft Teams.

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Closing Date: Applications close at Midnight on Sunday 31 March 2024.