AddressCustomer Focus Agent
Permanent Full Time
Location: Morwell, Victoria
Salary range: $69, 249.87 to $73,966.90 plus 11% Superannuation
Department: Engagement & Customer Focus
Do you want to make an IMPACT?
Are you passionate about customer service and highly motivated with a genuine interest to assist customers? This is your chance to join our passionate Customer Focus Team. If you are looking for a rewarding career that provides you with the capacity to give back to your community, then we would love to hear from you.
About the role
As a member of the Customer Focus Team, you will work across both our Contact Centre and Headquarters Front Counter providing a high level of customer service to Latrobe City Councils customers.
As the first point of contact for customer calls and face to face enquiries, you will provide a level of service to the Latrobe City community that exceeds expectations. You will be a part of actively promoting Council services to the community, ensuring information is provided in a prompt, professional and courteous manner.
You will have the opportunity to become part of an energetic, enthusiastic and friendly customer service team that work collaboratively, providing support to one and other to deliver astounding results.
About You
We are currently seeking someone with a helpful attitude, excellent communication skills and passion for providing a positive customer service experience to the community of Latrobe City.
You will have:
- Previous experience in the customer service sector; either customer facing or over the phone.
- A genuine passion for providing excellent customer service
- Demonstrated computer skills with the ability to learn new programs and software quickly and efficiently.
- Proven written and verbal communication skills
- Ability to contribute to a team environment as well as operate alone
All successful applicants are required to apply for and satisfactorily obtain a National Police Check and Working with Children Check.
Go Further at Latrobe City Council
A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.
Why work for us?
At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.
We offer a range of training and Personal Development opportunities including a structured Leadership Development Program and study assistance.
At LCC you will enjoy flexible working options and we offer benefits such as salary packaging and access to our health and wellbeing programs.
We want you to join our team and provide the best services possible for a fast-growing regional municipality in the heart of Gippsland.
To apply
Visit www.latrobe.vic.gov.au/careers to submit your responses to the Key Selection Criteria.
Applications close at 11:59PM on Friday 24th May 2024.
Contact Chantel Jones, Team Leader ? Customer Focuson 0408 125 *** for a confidential discussion.
Diversity and Inclusion
At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at ***************@latrobe.vic.gov.au or by calling 1300 367 700.
We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at *******@latrobe.vic.gov.au or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.
Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.
