Company

Newcastle Greater Mutual GroupSee more

addressAddressNewcastle, NSW
CategoryBusiness

Job description

Purpose

As a Customer Insights Analyst with NGM Group, your primary role will be to coordinate Customer Research programs and related Data and Analytics programs to drive continual improvements to customer experience and support delivery of NGM Group’s strategic roadmap.

What will your key responsibilities include?

  • Coordination of customer and market research programs, including Market Sentiment Surveys, Brand Health Programs, Strategic CX Sentiment Surveys, and various CX Survey Programs.
  • Engage in Customer Insights & Experience activities by supporting ongoing Customer Insights and CX support programs and initiatives.
  • Provide robust customer data support including defining customer segments, establishing business rules, extracting and analysing customer data, and delivering insightful reports to our Brand and Marketing business unit and the broader Customer & Digital Innovation division.
  • Collaborate with internal stakeholders to integrate Customer Insights into business strategies and marketing initiatives.
  • Ensure the integrity and accuracy of data gathered and analyse data to produce actionable insights that contribute to strategic decision-making.

What are we looking for?

  • Proven experience in Customer Insights, market research, or data analytics.
  • Strong time management and organisational skills, with the ability to meet deadlines efficiently.
  • Strong analytical skills with the ability to interpret extensive data and turn it into actionable insights.
  • Excellent organisational skills and the ability to manage multiple projects simultaneously.
  • Proficient in data analysis tools and software. e.g Qualtrics, Tableau, Power BI 
  • Exceptional communication  and collaboration skills.
  • Degree or post graduate qualifications in Marketing, Business, Statistics, or a related field.

What can you expect from us?

NGM Group employees can take advantage of the following work perks:

  • Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.
  • Lifestyle and giving back; Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.
  • Professional advancement; Flexible work arrangements, recognition programs and employee referral program.

About us

We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. 

We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you!

Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion.

Refer code: 2243146. Newcastle Greater Mutual Group - The previous day - 2024-05-23 02:00

Newcastle Greater Mutual Group

Newcastle, NSW
Jobs feed

Restaurant Manager/Store Manager

The Trustee For Ksp Family Trust

Wangara, WA

$60,001-80,000 per year

CARE MANAGER - AGED CARE

Healthcare Australia

Townsville, QLD

Aircraft Maintenance Engineer - Jandakot

Cessna Textron Aviation

Perth, WA

Strata Manager

Hr Staff N' Stuff

Launceston, TAS

L&D Advisor - building and construction - 12 month contract

Mobility Access Modifications

Preston, VIC

Asphalt Crew Operator-BASE $37.84

Workpac Group

Townsville, QLD

Asset Officer

Community Housing Limited

Mowbray, TAS

Building and Pest Inspector

National Building Inspections

Burwood, VIC

Estimator - Insurance Building - SE Melbourne

Sunray Recruitment Pty Ltd

Melbourne, VIC

Associate Midwifery Manager

Government Of Western Australia

Murdoch, WA

$121,612 per year

Share jobs with friends

Related jobs

Customer Insights Analyst

Customer Insights Analyst

Greenstone Financial Services

New South Wales

2 weeks ago - seen

Customer Insights Analyst

Newcastle Greater Mutual Group

Gosford, NSW

4 weeks ago - seen

Customer Insights Analyst

Greenstone Financial Services

Bella Vista, NSW

4 weeks ago - seen

Customer Data Insights Analyst

Ing

Permanent

Sydney, NSW

a month ago - seen

Data Analyst - Marketing and Customer Insights

Landmark Group

Macquarie Park, NSW

a month ago - seen

Customer Insight Analyst

Allianz

Permanent

Sydney, NSW

2 months ago - seen

Customer Insights and Technical Analyst

Becton Dickinson

Macquarie Park, NSW

2 months ago - seen

Lead Customer Insights Analyst - FMCG

Quantium

Sydney, NSW

2 months ago - seen

Customer Insights Analyst

Atlamgroup

Sydney, NSW

2 months ago - seen

Senior Customer Insights Analyst

The Iconic

Sydney, NSW

3 months ago - seen

Senior Insights Analyst - Next Best Conversations(customer analytics)

Commonwealth Bank Of Australia

Permanent

Sydney, NSW

3 months ago - seen

Senior Customer Insights Analyst

The Iconic

Permanent

Sydney, NSW

3 months ago - seen

Customer Insights Analyst

ING Direct

Sydney, NSW

5 months ago - seen

Customer Insight and Improvement Analyst

City of Newcastle

$89,295 per year

Newcastle, NSW

5 months ago - seen