Address It’s a fun and exciting time to join ING, Australia’s most recommended bank for the 4th consecutive year!
We’re looking for an experienced Customer Insights Analyst - Customer Strategy, to join our high performing team.
Our Customer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviours to deliver high impact and tangible financial results. That’s where you step in!
You’ll be participating in planning, forecasting, deep-dive portfolio and behavioural analyses and ultimately providing intuitive and actionable insights to improve our business functions and customer experience. You’ll be well-versed in data discovery and manipulation, and have the goal of transforming business requirements into analytical approaches and insights.
Are you ready to make a real impact to our business and those customers who are going through hardship and most in need? Then this is the role for you!!!
What you’ll do
Produce comprehensive analytics at all layers - planning, forecasting, behavioural analysis, customer lifecycle & value management
Utilise data visualisation techniques to powerfully convey insights and facilitate data discovery
Recommend process improvements to senior stakeholders
Mentor and support junior Insights Analyst(s) who support the day-to-day production of analytics assets.
What are we looking for?
Extensive experience with querying languages (SQL, SAS) or other data mining and manipulation tools
Experience in building predictive analytical models (e.g. Python)
Experience with Tableau for effective data visualisation
2+ years’ experience monitoring and delivering predictive analytics to optimise process performance
Excellent written and verbal communication skills
What’s in it for you?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity to give back to our community.
International Career Opportunities
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About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Please contact Skye Griffiths on
skye.griffiths@ing.com
for more information.
Applications close 10th January 2024
