Customer Manager – Metcash

Who we are
On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team!
At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. The Customer Manager – Metcash role is designed to be fully functional in the 4-Day work week trial.
Job Summary
We are looking for an exceptional Customer Manager – Metcash who will be responsible for the delivery of the total Metcash Annual plan, with specific responsibility for market share growth, turnover growth, & margin accretion through the development and implementation of the Joint Business Plan with the customer. This role will specifically focus on Haircare, Skincare and Skin Cleansing categories but will work cross-functionally across our total Non-Foods portfolio.
This role will be in charge with the management of the operational interface with Metcash to delivery Metcash specific tactical solutions on ranging, pricing, merchandising, promotions, and instore activations with full accountability to build and execute a business plan with financial integrity and sustainability for both Unilever and Metcash.
Role Responsibilities
Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel
Develop strong relationships with both internal (e.g. Category Managers, VRPs, Brand Managers) & external customers (e.g. Category Managers, Promotion Managers)
Develop and deliver promotional plan within Customer
Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, inputs to Sales & Operations Planning (S&OP)
Lead range and merchandising reviews (where appropriate), working in collaboration with the Category, Customer Strategy and Digital teams
With the Customer Strategy Lead, deliver differentiated, customer centric in store campaigns
Develop & deliver Joint Business Plans with the Customer.
Work with CBM and Customer Director to develop and deliver Local Customer Strategy Plan for customer
Own the short-term volume and spend forecast aligned to S&OP process for their allocated categories
Accountabilities
Relationship Management of Senior Trading Contacts (defined by category/customer)
Relationship Management with Unilever State Executives of key MSO’s and Retailers across the Independents Channel
Produce and execute Joint Customer Business Plan
Input Customer requirements to internal planning processes
Does this sound like You
3+ years of business experience, preferably cross-functional
FMCG experience
Strong customer facing experience and proven track record
Proven people management/development capabilities
Desirable
Experience in Customer Strategy/Trade Category Management and Account Management/Field Sales
What awaits you at Unilever
The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
If you require reasonable adjustments for the application and recruitment process, please advise us on .
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.
At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.