Customer Relations Specialist

Full-time Monday to Friday, rotating roaster 7.30-5.30, flexible hours, no weekends, training to support multiple dealership sites.

Patterson Cheney Cars and Trucks is a dealership with several leading automotive brands, including Toyota, Mercedes-Benz, Holden, Isuzu, and multiple truck brands. To continue this success, we seek a couple of Customer Relations Specialists to join the team in our Customer Relations Centre in Dandenong.
Key Responsibilities

• Answer incoming phone and internet enquiries in a highly professional and engaging manner.
• Supporting our cars and truck dealerships by fulfilling requests, clarifying desired information, completing bookings and appointments and forwarding requests
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
• Identify and escalate complex customer concerns to the appropriate manager
• Update relevant data and bookings accurately and immediately using multiple computer software systems
• Assist in driving an effective performance culture through set KPIs.

This non-customer-facing role would suit a genuine team player with a 'can-do' customer-centric attitude – an ambassador for all brands under the Patterson Cheney banner.
Skills & Experience

• Automotive experience is not essential; ideally, you will have a background in sales or customer service; in-house training provided
• Call Centre or switchboard experience is desirable
• Personable, helpful and bright phone manner
• Ability to quickly build rapport with customers
• Strong written and verbal communication skills
• Ability to follow standard operating procedures and policies
• Ability to problem solve (every phone call is different)
• Competency in the use of computer systems and programs
• Ultimately, you will have a desire to exceed customer expectations (must have a genuine interest in people)

Our amazing benefits.

• Very competitive salary with performance incentives
• Full-time to start, then the opportunity to work part-time (Monday-Friday).
• Hybrid flexible working arrangements -once trained
• Fantastic work environment designed a supportive manager with the team front of mind
• On-site parking and close to public transport
• Extensive training, development and support
• Career growth opportunities throughout the group
• Access to group dealership discounts
• Job security with a strong and growing independent privately owned business
• Employee Assistance Program

How do I apply?
Please attach a resume that will be directed to the Talent Acquisition Specialist.
The successful applicant will be required to undertake a National Police Check.
Why join the Patterson Cheney Group?
Patterson Cheney Group currently has over 750 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu and multiple truck brands). We have serviced our customers since 1915, and our success has been built on a strong foundation of customer service. With independent, solid, privately owned business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age who have full rights to work in Australia. We will not be taking agency candidates.