Address Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Design & Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United States, United Kingdom, Canada, Singapore, Malaysia, China and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
As part of our Customer Relations Team that sits within our Customer Support Department, the Customer Relations Specialist will ensure the needs of the customer are actively identified to provide them with the best possible outcome. This position is responsible for taking ownership of queries requiring Level 2 support and ensuring the customer is provided with a resolution whilst maintaining a seamless customer experience.
This position is perfect for individuals who are passionate about customer service, excel in problem-solving, and are committed to delivering the best possible experience for our customers.
Core Responsibilities
King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Design & Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United States, United Kingdom, Canada, Singapore, Malaysia, China and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
As part of our Customer Relations Team that sits within our Customer Support Department, the Customer Relations Specialist will ensure the needs of the customer are actively identified to provide them with the best possible outcome. This position is responsible for taking ownership of queries requiring Level 2 support and ensuring the customer is provided with a resolution whilst maintaining a seamless customer experience.
This position is perfect for individuals who are passionate about customer service, excel in problem-solving, and are committed to delivering the best possible experience for our customers.
Core Responsibilities
- Oversee and resolve complex customer cases that require Level 2 support, serving as a next step for issues unresolved by initial contact points including Showrooms, social media, and Customer Support.
- Deliver professional and empathetic customer support via variety of channels.
- Communicating issues to various departments
- Provide thorough solutions to customer issues
- Capture and process customer interaction information
- Set clear time frames and expectations on when responses will be received and followed up
- Attend training, maintaining up to date and relevant knowledge on products, services, and policies
- Provide a wide range of support to other team members and departments
- Provide resolutions to customer product faults in line with product warranties, legislative requirements and internal processes
- Facilitate and manage stakeholder feedback loops, ensuring that significant customer issues and insights are effectively communicated and acted upon across various departments.
- Positive and fun disposition with an open approach and flexibility to get in and do what needs to be done
- Strong decision-making capabilities
- Able to think outside the box where required
- The ability to work within a high volume and dynamic environment
- The ability to manage multiple competing priorities
- Computer literate with experience and or ability to work with a CRM
- High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome
- A team player who is collaborative and adaptable to assist the greater team when required
- Ability to learn quickly and thrive in a fast-paced environment
- Strong organisational skills and ability to multitask and effectively time manage
- Be self-driven and able to work autonomously or in a team environment
- Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role
- Career development
- Supportive and friendly team environment with a true family feel
- Generous employee, family, and friends ‘product discounts
- Discounted health insurance, retail brands and vouchers
- Australian owned company with a growing global footprint
- EAP to support your ongoing health and wellbeing.
King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.
To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia.
