Customer Relationship Coordinator

Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are:

• #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022
• #1 Company Globally for Gender Equality in Equileap's 2022 & 2023 Review

We also offer a number of competitive and unique benefits for permanent employees including:

• Flexible Work Arrangements
• $1000 of Mirvac Securities Annually
• Leadership and Professional Development Programs
• Generous Parental & Partner Leave Policy
• Unlimited Volunteer Leave and National Community Day
• Mirvac Pride Committee

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.
Our opportunity
As Customer Relationship Coordinator, you will support the team by providing assistance with daily customer relations administration and reception duties.
Your responsibilities will include:

• Provide administration support to the Customer Relationship team.
• Provide Front Office Reception duties including phone calls and visitor 'meet and greet'.
• Management of Customer entitlements including Fencing and Landscaping provision.
• Assist with preparing and compiling correspondence to purchasers.
• Coordinate processes and systems to ensure operational efficiencies.
• Attend and assist with residents events along with the CR team occasionally required on weekends.
• Maintain files according to administrative and quality procedures.
• Maintain customer files and database.
• Liaise with external agencies, contractors, settlement agents and suppliers.
• Coordination with key internal and external stakeholders to deliver seamless processes
• Exhibit high level of customer service

Your point of difference

• Demonstrate commercial / financial acumen.
• 0-3 years administration experience, preferably in the property sector.
• Customer relations experience.
• Good Microsoft Suite skills.
• Strong written and verbal skills.
• Well presented.
• Discretion, diplomacy and confidentiality.
• Appropriate Tertiary Qualifications, if applicable.

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.