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Form of workJoin our Customer Service Dream Team!
Are you ready to take the next step? Join our dynamic team where every day is a new opportunity to make a difference for an industry leading organisation, located in Smithfield.
Why Fluidra?
Fluidra aims to provide a fun and inclusive work environment where our values guide our behaviour. We strive to provide the perfect pool experience, responsibly. In Australia, we have a national workforce of 500 staff across five states and a strong geographical footprint with operations in over 45 countries.
The role
As our Customer Service Superstar, you will act as a first point of contact with the opportunity to create and transform our customer’s experience.
In detail you will:
- Manage incoming calls, chats and Customer Service enquiries
- Provide technical support to our end users
- Learn new troubleshooting and product information on the job
- Schedule Technicians for onsite technical resolution
- Initiate warranty orders through our system
- Ensure all WHS and industry standards are met and followed
Benefits
Joining our team means enjoying a host of benefits including:
- Ongoing Learning Support including training and development opportunities
- Contemporary Office with innovative workspaces and cozy recharge areas
- Work-Life Balance including WFH arrangements and paid-parental leave
- Competitive Compensation with performance-based incentives
- Commitment to wellbeing including Employee Assistance Program & Flu Shots
- Great perks such as company bonus scheme, birthday leave and staff discounts
The ideal candidate will have:
- Previous experience in a similar role
- Pleasant and confident telephone manner
- Excellent Customer Service skills and results driven
- Strong problem-solving and time management skills
- Great verbal and written communication skills
We can’t wait to welcome you to our fun and friendly team!
Fluidra is a workplace where everyone can develop. So however you identify and whatever background you bring with you, please apply if this role would make you eager to come into work each day.
