AddressAbout Us
On Top Roofing Solutions (OTRS) is a vibrant team of roofing professionals, servicing Sydney and regional NSW. We supply and install all types of roofing, along with gutters, downpipes, skylights, vents, roof anchors, and other roofing accessories. We are seeking a dynamic Customer Service and Office Coordinator to be part of a team that prides itself on premium service levels. Our technology-forward systems ensure every team member is in sync from the first call to the final invoice, guaranteeing a trouble-free and totally transparent process.
The Opportunity
Are you a highly motivated, adaptable individual with a passion for Customer Service and administrative tasks? We're offering a fantastic opportunity for a positive, outgoing, and friendly Customer Service and Office Coordinator to join our vibrant team. If you have excellent computer skills, great communication abilities, and a knack for teamwork, we want you!
Key Responsibilities
As the face of our business, you'll take ownership of front desk operations and work closely with our estimators and project managers. Your key responsibilities will include:
- Handle customer enquiries via phone and email.
- Follow up and action client requests and correspondence.
- Manage schedules, calendars and organise site inspections.
- Provide support to field staff and act as the go to for all operational matters.
- Maintenance and development of CRM data and systems.
- Follow office workflow procedures to ensure maximum efficiency.
- Process work orders, forms, and requests.
- Order supplies such as uniforms and stationery.
- Perform other general reception and admin duties as required.
Skills and Experience
- A customer focused individual, passionate about delivering exceptional customer experiences.
- A minimum of 2 to 3 years’ experience in an administrative/Customer Service role.
- Experience working with trades will be highly regarded.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with both internal and external stakeholders.
- Excellent time management and multitasking skills.
- Well-developed computer skills.
- Able to remain calm under pressure and think outside the box to solve problems.
- A positive, empathetic, self-starter who is a fast learner with a can do attitude.
Why Us?
- Competitive salary.
- High-energy, dynamic working environment.
- Family-owned and operated business with a supportive team of long term employees.
- Casual Friday every day!
- Strong team ethic – we lead by example.
- We enjoy a good laugh as much as we love hard work.
Apply Now
No experience in a construction setting? No problem! We're happy to train the right candidate who has a proven track record in Customer Service/admin roles and a can-do attitude. To excel in this role, you need to stay calm under pressure, handle customers with ease, and go above and beyond to deliver an exceptional customer experience.
If you are ready to join a team that values hard work, laughter, and strong family values, apply now and become a part of our exciting journey!
