AddressApplications close 15.00 PM AEST,Tuesday 9th July 2024 Mandatory: Australian Citizenship required to work within Federal Government.
Recruiting a Participant Support Officer who has reception, administration or Customer Service experience.
About the company:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.
About the role:
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.
About you:
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
- Experience in a Front of House and administration based role
Benefits:
- ASAP start (pending Federal Police Clearance)
- Assignment is 12 month plus possible extension
- Full time hours Monday to Friday
- Open in multiple locations in Wagga Wagga, Bathurst, Burwood, Bega, Charlestown, Newcastle, Newcastle and Moree
- $37.36 per hour + Super
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
