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Form of workAbout Us
Established in 2007, childhood friends Curtis Stone (acclaimed Michellin star chef and restauranteur) and Harry Pourounidis, (successful Director of the salt&pepper homewares business), teamed up to launch Foodfight Ltd. (HK) and the Curtis Stone range of Kitchen Solutions. The partnership of our founders was formed through their joint passion for beautiful design, high-quality products, and providing kitchen solutions for the home.
Our global team has decades of experience in designing appliances, cookware, bakeware, utensils, and gadgets. Everything we bring to market is rigorously tested in-house by our culinary team of chefs. We take time to listen and understand our customers, ask questions, and review thousands of products annually. We develop and design products that are enjoyable, smart, and solve everyday cooking problems. Bringing these disciplines together, we aim to make life easy for our customers, or simply put a smile on their face.
About The Opportunity
The purpose of this role is to manage all Customer Service for Food Fight brands and support the wider team for all admin requirements.
Key responsibilities will include:
- Providing an exceptional customer experience by managing and responding to customer queries and issues regarding brands, products, orders and shipments with a professional, timely and accurate response
- Represent the brands by ensuring all communication with the customer uses the brand tone of voice and attitude ensuring the customer maintains a positive opinion of the brand.
- Understand the product features, care requirements and warranty guidelines of all products in detail, and relay this information when communicating with customers and retailers.
- Assist with administrative tasks by populating documentation with the required details as provided by the admin and logistics team.
- Accurately and efficiently enter data into the applicable systems or documentation as required.
- Oversee and audit documents developed by the wider team before circulating to related parties.
- Assist with basic Accounts Payable & Receivable tasks.
- Utilise the ERP software to maintain accurate and up to date records.
About You
To be successful in this role you will possess the following experience, skills and attributes:
- Proven experience in Customer Service essential
- Strong communication skills including verbal & written.
- Strong administrative skills including intermediate to advanced skills in Microsoft Office programs, in particular Excel
- Experience using a CRM advantageous (Pronto highly regarded)
- Experience in Amazon Seller Central advantageous
- Sitting at a computer / desk and looking at screens for prolonged periods of time
Benefits
- Work with a great team
- Be part of our growth journey
- Hybrid approach to work, with time spent working in the office and from home.
- Very generous staff discounts
- Free on-site parking at our office
What’s Next:
If this sounds like you, submit your application now by attaching a cover letter and resume, outlining why you are the perfect fit for this role.
