AddressAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About Us
At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe CX, expect to think differently, challenge the norm and find your purpose.
Now, enough about us. Let’s chat about you.
We are currently looking for Casual Customer Service Representatives to support our customers with their online orders.
You will be responsible for providing exceptional Customer Service, answering general enquiries and following up on deliveries.
We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.
Key Details
Casual positions commencing : 8th July 2024
Full time paid training 11am - 7pm Monday to Friday
Monday to Sunday 8.00am - 2.00am (rotating roster over 5 days p/week)
Full availability required for all roster shifts
Hybrid working model working some shifts from our Ellerslie office and some shifts from your home
Technology required
- Your own PC or laptop with Windows 10, 8GB ram, i5 processor
- Your own headset
- Stable internet connection. (No hot spotting or tethering)
- NOTE: Apple Mac PCs and Laptops are not compatible with our systems
To be successful in this role, you will need to:
Be based in Auckland, New Zealand
Deliver amazing customer experiences every time in a prompt and professional manner
Competently use technology and multitask between different systems while actively listening
Entering customer requests / queries online
Maintaining accurate customer records
Culture & Benefits - What we can offer you:
Comprehensive paid training (5 days classroom, 2 weeks nesting)
Hourly rate + On Target Earnings bonus (based on achieving KPI’s)
A diverse and supportive working environment - everyone is welcome here and our differences make us stronger
Unlimited access to a trusted mental health platform
Opportunity for career progression
Skills & Experience
Prior Customer Service experience preferred but not essential
Ability to guide, support and convey information to a variety of people
Strong communication skills with the ability to listen and understand customer needs
A positive 'can do' attitude
Full work rights in New Zealand
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
