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Form of work
SalaryAbout Us
Hi, we are Australia’s most trusted GA Ticketing Provider, and part of the Ticketmaster family. We specialise in live music and a broad range of entertainment events, working with some of the country’s most iconic entertainment events, exhibitions, festivals and venues. We help people discover and share the live entertainment they love through our mission to “make live easy”.
Role: Customer Service Agent
Location: Sydney, NSW
Pay Rate: $30.61p/hr
Hours: 2-3 days, hours will vary between Monday-Saturday but you need to be available until 7pm
Contract length: 6 months minimum with opportunity to continue on a casual basis
Working arrangement: Hybrid model (Wednesday is the set office day, flexible with remaining days)
THE TEAM:
The Contact Centre team are responsible for managing large quantities of customer queries through outbound calls and via email in a timely and efficient manner. A major priority is to identify customer needs and provide the best solution possible
THE JOB:
To provide high quality service meeting company standards across all contact centre channels, including but not limited to:
- Outlet Help Desk
- Customer Care
- Accessible Sales
WHAT YOU WILL BE DOING:
* Outbound calls across Customer Service / Outlet Services / Sales as required (making up to 20 calls per day, NO INBOUNDS)
* Respond to customer inquiries via electronic communication (Emails)
* Assist outlets with general and technical issues, and escalate where necessary
* Other duties as required and directed
WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)
* Interpersonal Skills: Ability to relate to people on all levels by quickly establishing rapport and displaying patience where necessary
* Organisational Skills: Proven ability to effectively manage time to ensure training deadlines and business needs are met
* Results Oriented: Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy
* Numeracy: Ability to check numerical data entered and be able to identify unbalanced accounts
* Computer Literacy: Ability to use Microsoft Office based computer packages including Word, Excel & PowerPoint. Typing skills with high accuracy
* Communication: Demonstrating strong communication skills, both written and verbal. Clarity and confidence when presenting/training. Effective listening skills are also paramount.
YOU (BEHAVIOURAL SKILLS)
* Customer Focus: Ensuring our internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Contact centre experience is advantageous but not mandatory
* Attention to Detail: Ability to accurately maintain training manuals and other training documentations ensuring quality assurance requirement are met.
* Flexibility: Demonstrated ability to accomodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
* Problem Solving: Ability to identify potential problems and identify solution. Appropriately seeking information from a higher source when required
* Positive Attitude: Possession of 'natural energy' with a proactive focus
*Due to PCI compliance requirements a police check is required to perform this position
What's next? If interested and meet the requirements above - please apply! Shortlisted applicants will be contacted for further screening.
