Customer Service And Administration Coordinator

• Ongoing Full Time
• Located at Penrith
• Salary commencing from $93,295 to $102,941 p.a + super and leave loading
• Flexible working arrangements offered

About us

Local Land Services (LLS) was established in January 2014 to provide quality, customer focused services to landholders and the community across New South Wales. This is an Executive Agency related to the cluster. It provides quality, customer focused services to landholders and the community across New South Wales. This regionally-based organisation brings together a wide range of Service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services and private native forestry.

The Greater Sydney LLS Region is a high performing, dynamic professional team.  If you have excellent organisational skills, take pride in working in an efficient, effective, fast paced environment undertaking exciting, diverse work with a great team with great culture then this role is for you!

About the role

As our Customer Service and Administration Coordinator, you'll need to be a proven supervisor who can lead and coordinate a team of office-based Customer Service staff as well as assist the Team Leader with the day-to-day operations of the business unit and Greater Sydney regional needs.

This role coordinates and supervises a team of Customer Service staff to deliver quality customer information services to a wide range of customers and stakeholders within the Greater Sydney LLS region, including planning, reviewing and improving the functions to enhance efficiencies, develop staff competencies and support internal and external quality service delivery.  You will also need to be able to assist the Customer Service team members during peak periods.

Our ideal candidate will love to be busy. You’ll also need to be proactive, tech-savvy and organised whilst working in a high-volume business service delivery and customer focussed environment. You will be very hands-on in this role and it is best suited to someone extremely passionate about their work and who can promote positive team culture with a proactive team player attitude.

Essential requirements

• Current NSW Class C Driver Licence

For more information on the position (including essential requirements), you can download the role description.

How to apply

For further information about this opportunity please contact Kylie MacRae on 0438 689 *** or via ************@lls.nsw.gov.au

If this role sounds ideal to you, please apply via our online portal by submitting your resume and a brief cover letter outlining how your skills and experience match what we are looking for.
Applications through email will not be accepted.

Closing Date: Sunday 14 April 2024 at 11:55pm

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in the community.

As part of our team, you will be able to:

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting-edge projects and research, career-defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.

Diversity and inclusion are core values of the Department of Regional NSW. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ***************@regional.nsw.gov.au or contact the hiring manager listed below for a confidential discussion.

Additional Information:

The successful applicant in this role will be required to undergo reference checks, National Police Check, and Bankruptcy Check. 

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.