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Form of work
SalaryJoin a company that values and supports its people and customers, fostering innovation and continuous learning for all. Their heir mission is to make a positive impact on every individual they engage and create an environment where everyone feels valued.The position:We are seeking a committed Customer Service and Retention Consultant, whose primary responsibility is to assist customers with inquiries related to higher education courses and degree programs. In this role, you will serve as their reliable and knowledgeable guide, offering exceptional support and expertise at every stage of their journey.Your expertise in handling objections will be crucial in retaining individuals who may consider withdrawing from courses or dropping specific subjects. Given the diversity of the student base, a genuine interest for understanding various study paths and the unique challenges for students is essential to provide the right support.Company culture and benefits:
- Work life balance! This is a fully remote posistion. WFH from anywhere in Australia.
- A competitive remote salary of $55,000-$65,000 (pending experience) + super + bonuses! OTE $70K-$80K yearly.
- This company has been voted as one of Australia's best places to work 3 years running, showcasing the strength of their internal values.
- A rewarding workplace where you will make an impact to individuals lives and be supported in your personal career development goals.
- Monday to Friday rotating roster that is provided 4 weeks in advanced to accommodate your personal commitments.
- Tools of the trade provided incl laptop, keyboard, mouse & headset.
- Large discount on courses! Your personal education will be invested in.
