Customer Service and Scheduling Officer

Leading privately owned company that supplies workshop equipment, installation, and service to the automotive industry are seeking a Scheduler and Customer Service Officer to join their growing team.  This role has a variety of functions and will require you to handle Customer Service, scheduling, and maintaining and growing existing customer relationships.
  
Key responsibilities in the role include:  

• Prioritising, Scheduling and coordination of Technicians sub-contractors
• Handle Phone enquiries/Customer Service and answering incoming calls, faxes and emails
• Processing warranty claims
• Communication with customers about service needs and convert queries to sales
• Manage client accounts, follow up quotes
• Follow up on installation and ensure payment is received
• Completing quotations, proposals, service contracts and reports
• Assist with daily transactions
• Adhoc Duties

To be successful in this role you will need to demonstrate:

• Minimum 2 years’ experience in a similar role
• Good communication skills and phone manners
• Ability to work without supervision
• Excellent people skills, with a focus on Customer Service
• Good business sense and a professional manner
• Have a sense of urgency and be able to multi-task and handle matters promptly.
• Excellent written & verbal communication skills
• Drivers license
• Is efficient and organized, with the ability to prioritise workload.
• A quick learner with a "can do" attitude.
• Technical aptitude

If you meet the required skills above and are looking for a new challenge. Please forward your application today or contact Megan on
*****@kbhsolutions.com.au