Address- Great 'foot in the door' opportunity with a respected global brand
- Work close to home in Dry Creek, Adelaide
- 10 month fixed term contract
We are a Hitachi Group company, part of a group with 350,000 staff worldwide and world class manufacturing and engineering capability. Across Australia, we have 8 branches and a strong sense of community.
We now have an excellent opportunity at our Dry Creek, Adelaide branch for a Customer Service Coordinator.
About the role
In this busy role, you will be responsible for planning and scheduling activity for our field service Technicians. You will relish coming to work if you are someone who loves organising and wants to be part of a small but committed team; keeping your customers happy and the service team busy!
On a typical day, you will pro-actively contact customers with service reminders, create work orders and allocate service calls. Being a local branch, you'll quickly get to know your customers and have the chance to build long term relationships.
Other responsibilities include:
- Addressing customer queries and providing support
- Preparing pre-qualification contractor management forms
- Managing technician site access and induction requests
- Raising, scheduling, and maintaining work orders in our CRM system
- Providing service quotations to customer requests
This is a full time role starting 7.30am Monday to Friday.
About You
You will be someone who enjoys people contact and prefers to be busy. You take pride in being able to juggle multiple tasks and are looking for a role where you can take charge of your own priorities and get things done.
You ideally have experience in scheduling or booking customer appointments. It's preferable you come from a trades/technical business with a mobile service team, however we welcome applicants from other industries who can demonstrate passion for our business.
To be successful, you'll bring:
- Minimum 2 years of experience in a phone based Customer Service environment, where you've learnt how to deliver what customers expect.
- Great time management and ability to prioritise
- Experience with SAP or CRM systems would be of benefit but is not essential.
It goes without saying that you know your way around town so can anticipate travel times when booking mobile service technician visits.
Why choose us?
There are 3 very good reasons for choosing a career with Hitachi Global Air Power Australia.
- Great People
- Great Product
- Safety Culture
We are a close knit and supportive team. We have easy parking, a good community spirit and like to laugh.
We are proud to offer every employee a range of benefits including competitive remuneration, career development and an Employee Assistance program.
If this sounds like the move you have been looking for, please apply now.
To apply for this job go to: https://hitachiglobalairpoweraustralia.recruitmenthub.com.au/Vacancies & enter ref code: 6588274. Applications close 23 May 2024
TO APPLY, PLEASE ENSURE YOU UPLOAD YOUR RESUME DIRECTLY TO OUR CAREERS PORTAL. USE THE LINK IN THE ADVERT, NOT THE APPLY BUTTON.
