Customer Service Assistant

We are seeking to appoint a suitably experienced and motivated person to the position of Customer Service Assistant. This is for a Permanent Full Time or Fixed Term Full Time appointment, with the possibility of extension(s) and/or permanency. WA Health is committed to eliminating all forms of discrimination in the provision of our service.

We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities. WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.

Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.   Other Conditions:  WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process.

Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour. Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA).   Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position.

An unsatisfactory PEHA will result in the offer of employment being withdrawn.   Please see the attached WACHS PEHA Policy for further information. Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service.

In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of six (6) months from when the authorised delegate endorses the recruitment decision. Position Profile: As part of the clerical team, this position supports the administration functions of the Emergency Department at Karratha Health Campus and may be requested to undertake shifts at other Pilbara facilities as required.

The administration support is required 24 hours a day 7 days a week. Area Profile: The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia.

Our core business is the provision of quality, accessible health services to country WA residents and visitors.   Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements): 10.5% employer contributed superannuation into a fund of your choice. For further information click here.

Access to generous salary packaging arrangements Professional Development Opportunities and Study Leave/assistance Flexible working arrangements Flexible leave arrangements Other professional and location based allowances For

Further Job Related Information:  We encourage you to contact Amy Rayner on 08 9144 7***. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.   It is preferable for your referee to be a current supervisor or manager.

   Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements.  These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.   LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.

Position Title Customer Service Assistant Agency WA Country Health Service Salary HSO Level G2 $61,534 - $65,919 p.a. Location Karratha Unit/Division Pilbara

Closing Date 2022-10-24 4:00 PM Salary HSO Level G2 $61,534 - $65,919 p.a. Agency Department of Health Company Information Description We are seeking to appoint a suitably experienced and motivated person to the position of Customer Service Assistant. This is for a Permanent Full Time or Fixed Term Full Time appointment, with the possibility of extension(s) and/or permanency.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities. WA Health supports flexible working practices within the context of a quality health service.

WA Health is committed to a smoke free environment across all buildings, grounds and vehicles. Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.   Other Conditions:  WA Health engages staff in positions of trust and responsibility.

WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour. Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA).

  Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn.   Please see the attached WACHS PEHA Policy for further information.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of six (6) months from when the authorised delegate endorses the recruitment decision.

Position Profile: As part of the clerical team, this position supports the administration functions of the Emergency Department at Karratha Health Campus and may be requested to undertake shifts at other Pilbara facilities as required. The administration support is required 24 hours a day 7 days a week. Area Profile: The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area.

The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.   Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements): 10.5% employer contributed superannuation into a fund of your choice.

For further information click here. Access to generous salary packaging arrangements Professional Development Opportunities and Study Leave/assistance Flexible working arrangements Flexible leave arrangements Other professional and location based allowances

For Further Job Related Information:  We encourage you to contact Amy Rayner on 08 9144 7***. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

  It is preferable for your referee to be a current supervisor or manager.    Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements.  These documents should be complete and ready to attach prior to applying online.

Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation. Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.

  LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED. Attachments