Address
Form of work
SalaryPicture this…
It’s May 1st. You open your emails, and there’s one from a frustrated customer staring back at you.
“I bought this lightbulb to help me sleep better at night. I’m not happy because it’s sending me to sleep after only 20 minutes.”
How do you respond?
The customer’s always right.
You’ll be familiar with the term. We’ll get to that after you find out what’s in this for you.
As a Customer Experience Assistant, you’ll join a team of 14 friendly, supportive folks based in Osborne Park. We’ll make sure you get the training you need to feel comfortable settling into your new job. You can dress casually, 9-5, Monday to Friday.
You’ll find us a 10-15 minute walk from Stirling station. 5 minutes once they’ve sorted the roadworks. If you drive, there’s plenty of free parking. There's Friday drinks, quarterly events, and career progression if you’re ambitious. Plus, you’ll work in new offices with modern IT.
Is the customer always right?
You’ll know the answer to this question from your Customer Service experience. Answering Customer Service tickets, replying to emails, and offering the best support possible. However, that’s not always possible. The occasional customer can become difficult. It’s how you deal with their situation that matters.
Helping customers is slightly different here as there’s no face-to-face discussions. It’s all over email or online. You’ll help them with troubleshooting technical issues with products, and help them locate their shipments with international carriers like USPS, DHL, and Royal Mail.
On the odd occasion, you’ll help with approving and processing returns, exchanges or raising a store credit. Sometimes, a customer may find a technical issue on our website. If this happens, you’ll flag it with the website development team who’ll help the customer get back to their shopping.
As with any business, the company’s policy and procedures is your guide to ensuring every customer has a clear understanding of what we can help them with – and what we can’t. Like the time Janet from Ireland couldn’t be helped when she returned a pair of worn shoes instead of a lamp.
Finally, you won’t need previous experience with Re-Amaze customer-ticketing software because we’ll train you.
Open to a chat?
Apply now for the opportunity to join the BON CHARGE Customer Service team. Send us your CV showcasing your previous customer experience – and we’ll be in touch.
Everybody will receive a reply.
Who’s BON CHARGE?
Trusted by hundreds and thousands of athletes, doctors, large brands, and people devoted to their wellness, BON CHARGE is Australia’s fastest growing wellness brand offering the widest range of beauty, sleep, recovery, and wellbeing products under one roof.
For more information, head to: www.boncharge.com
