Address
Form of work
Salary- Casual Position
- Salary from $42.50 to $44.79 per hour (including Casual Loading)
- Exciting opportunity to join a motivated and fun team!
About Position
We are seeking an experienced and enthusiastic Customer Service Assistant, to join our passionate team at Wanneroo Aquamotion and Kingsway Indoor Stadium. The successful appointee will be responsible for:
- Providing a high level of Customer Service to the City of Wanneroo and surrounding community,
- Act as a first point of contact for customers, continuing to make a positive impact on the community's health and wellbeing.
- Respond to Enquiries, Booking Requests, Membership Sales and Customer Feedback relating to the leisure facility via email, phone and social media,
- Supporting and conducting general administration processes,
- Being part of a team that provides a positive place to work for all colleagues.
About You
As a collaborative member of the Customer Service team, the position is accountable for providing a high level of Customer Service to the members and patrons of Wanneroo Aquamotion and Kingsway Indoor Stadium.
The successful appointee must be adaptable, values driven and proactive. They must also thrive working in a very busy and change driven organisation. As such, applicants must be able to demonstrate through their CV and covering letter that they meet the following capabilities:
- Advanced Customer Service skills, with experience in a similar role,
- Experience in a Leisure Facility (desirable),
- Experience in using point of sale and booking system software,
- Experience with cash handling and daily banking requirements,
- Strong communication skills, and confident in the efficient utilisation of information systems and technology,
- Knowledge of safe working practices and Occupational Health and Safety in the workplace,
- Have a willingness to work at other locations across the City should it be operationally required, including Wanneroo Aquamotion (Wanneroo), and Kingsway Indoor Stadium (Madeley).
Special requirements
This is a casual position with no set weekly hours or guaranteed shifts. Applicants must be flexible and be able to work outside of normal business hours, including early mornings, evenings, and weekends. Applicants are asked to outline their availability (including any restrictions) in their cover letter.
About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.
We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!
Why work for the City of Wanneroo
The City offers a range of employment benefits including:
- Generous matching of superannuation contributions up to a combined total of 15%;
- Free on-site parking;
- A work-life balance program providing flexible work practices (subject to operational requirements);
- Professional development opportunities;
- An amazing and supportive team environment; and
- An opportunity to work in a busy and growing leisure facility.
To find out more about our benefits, click here!
Interested?
If this position sounds like you - and you're keen to spend less time commuting and more time doing the things you're passionate about - then apply now. We look forward to receiving your application.
Reference Number: 19581
Close date: 26th April 2024 (9:00pm AWST)
Customer Service Assistant - Position Description - November 2020.PDF
For further information regarding the position visit the City of Wanneroo website or contact Gemma Alexander, Customer Service Team Leader on 08 9405 5996.
Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.
All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 6 months.
