Address
Form of work
Salary- 1x Ongoing Full Time opportunity
- Our team is located in Parramatta with convenient access to major public transport hubs
- Salary ranges from $70,694 to $76,857 plus employers’ contribution to superannuation and annual leave loading
- We have flexible work agreements in place which allows you to work from home and from the Parramatta office
The role is responsible for providing clerical, administrative and transactional processing support for Training Services NSW for the Trade Skills Recognition service.
For further information please to view the role description.
Benefits
- 35 hour working week
- Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
We are currently seeking a highly organised and detail-oriented individual to join our team as a Customer Service Assistant.
If you are a motivated individual with a passion for providing exceptional Customer Service and possess the following skills, we want to hear from you.
- The ability to meet tight timeframes and effectively manage competing demands to ensure deadlines are met to the required standards and delivered on time
- Clear communication and able to maintain professional relationships with stakeholders.
- Be capable of maintaining accurate and up-to-date data and records for monitoring and reporting purposes.
- Proficient in using word processing, spreadsheet, and data entry software.
- Knowledge of and commitment to implementing the Department’s
Essential requirements of the role
- Demonstrated understanding of and commitment to the value of public education
The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools and corporate offices. Our purpose is centred on the delivery of high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit
How to apply
When applying you will need to:
Attach a resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
Targeted Question 1
Describe a time you have had to deal with a difficult customer? How do you manage the situation, what were the steps you took and what was the outcome? (500 words)
Targeted Question 2
You have been given an urgent task that requires a lot of focus and time to complete, but you also have other daily tasks that you need to manage at the same time. How do you manage your workload to meet all targets within the required timeframe? (500 word limit)
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
Closing date 28 January 2024 at 11:59pm.
For role enquiries please contact Kristy Denyer, Senior Project Officer, via email on
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ( ) or visit .”
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
