Address- Monday to Friday only - No weekend work!
- Convenient Helensvale location
Quantum International is an importer and exclusively distributes furniture goods to Australian home and lifestyle retailers Harvey Norman and Domayne.
The Quantum International Team is seeking aCustomer Service Assistant to join the dedicated team based in Helensvale to support their day-to-day business administration operations.
As a Customer Service representative, you will play a vital role in ensuring customer satisfaction and rectifying Customer Service issues. This is an excellent opportunity to grow your career with a company that values internal promotions and encourages employees to explore new challenges.
Your friendly demeanour and excellent communication skills will be essential as you assess their needs and provide them with personalised support.
In this role you will:
- Provide exceptional Customer Service and solutions to customers
- Provide knowledgeable and accurate advice to customers
- Liaise with our service agents & suppliers and keeping the service database up to date
- Keep our customers updated of the status of their Customer Service ticket and ensure this is completed within an acceptable timeframe while providing outstanding Customer Service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, following company procedures and reporting
- Run weekly reports for repairs/service jobs as required by the Proprietor
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor
- Manage shipping of parts and replacement product
What we require:
- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
- Friendly, confident, flexible, and work well as a team member
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions
What we offer:
- Quantum International is a strong advocate of career progression
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
If you're keen for a new opportunity with a dynamic business then please submit your application for consideration.
