Customer Service Assistant - Highercombe

Internal expressions of interest only
The role: We are seeking expressions of interest from ACH Group staff for an exciting opportunity to join the Customer Service team at Highercombe in Hope Valley on a full time basis. Delivering exceptional Customer Service, you will be the welcoming first point of contact for customer, staff and visitors and to provide high quality administrative support services for the residential care home.
What you'll do:

• Maintain a tidy, warm, friendly and welcoming environment
• Provide first class service in person, on the phone and via email
• Assist with processing payments
• Document, register and record keeping and updates
• Manage the visitors and contractor signing into the register
• Organise incoming and outgoing mail
• Liaise with various staff at the care home
• Other administration support as required

About You!
This role is suited for someone who has had experience in a reception/administration role, with initiative, a positive can-do attitude, with a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to:

• Computer savvy: ability to use Microsoft Office suite and learn a range of databases
• Ability to multi-task and problem solve
• High degree of accuracy in your work
• Excellent communication and Customer Service skills to deal with a wide range of customers
• Ability to multi-task
• Collaborative approach to your work and a supportive team player

You will need:

• To care about supporting older people to live a Good Life.
• Flu & up to date COVID-19 vaccinations (3)
• A Police Check for unsupervised contact / vulnerable groups less than 12 months old upon commencement

It would be helpful if you had:

• Certificate III in Business Administration or similar equivalent qualification

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Free on-site flu vaccination program
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
How to Apply:
Click 'Apply' now to apply!
Applications close: 4th of February 2024.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis
What it's like at ACH Group : At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.
If you share our belief, join our team of 1900 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.