AddressCompany Overview: We are a leading mortgage brokering firm specialising both in home loans and commercial loans. With a strong focus on customer satisfaction and personalised solutions, we have built a reputation for excellence. As we continue to expand our operations, we are seeking an Office All Rounder and Customer Service Assistant to join our growing team.
Job Overview: This is an all-rounder role touching in both office administration and Customer Service; it will involve the day to day running of the office, reception duties, Customer Service and administrative duties.
Responsibilities:
- Handling emails, letters, phone calls, and other forms of communication. This can include drafting and sending emails, answering phone calls, and directing inquiries to the appropriate person.
- Assisting clients, visitors, and staff with inquiries and requests, providing a positive and professional experience.
- Ensuring a high level of Customer Service and satisfaction.
- Scanning, data entry and document management.
- Entering, updating, and maintaining databases, spreadsheets, and other records.
- Maintaining confidentiality of sensitive information and adhering to company policies and procedures.
- Managing office supplies, including ordering, organizing, and restocking.
- Ensuring the office environment is clean, organised, and conducive to productivity.
- Providing support to other team members as needed.
- Conducting research on various topics as requested by managers or team members.
Requirements:
- Strong organisational and time management skills, with the ability to handle multiple tasks and prioritise effectively.
- Excellent communication and interpersonal skills, with a highly professional phone manner.
- Previous experience in Reception, Administration or Customer Service.
- An all-rounder, someone who enjoys getting involved being a helping hand.
- Experience in a professional services business would be an advantage.
- Proficiency in office software and tools, including Microsoft 365 and CRMs.
- Reliable and punctual.
- Strong attention to detail.
Join our team and be part of a dynamic organisation that values innovation, teamwork, and a client-centric approach. We offer competitive compensation packages as well as opportunities for professional growth and advancement.
To Apply: Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this role. Only shortlisted candidates will be contacted for an interview.
