Address
Form of work
SalaryAre you ready to trade in your toolbox for a seat in a bustling office? We're offering an incredible opportunity for mechanics to transition into the world of Motor Warranty Claims Management. As a front-line claims assessor, you'll be at the forefront of helping customers navigate unexpected vehicle issues. Don't worry if you've never worked in claims before - we'll provide all the training and support you need to succeed.Key Responsibilities:
- Put Your Mechanical Expertise to Good Use: Assess vehicle faults and determine the best solutions.
- Assist Customers with Ease: Help customers arrange roadside assistance, ensuring they get back on the road swiftly.
- Show Off Your Stellar Customer Service: Provide exceptional service over the phone or in person.
- Embrace the Fast-Paced Environment: Handle a variety of calls with ease.
- Utilise Your Problem-Solving Prowess: Resolve complaints and disputes following company guidelines.
- Collaborate and Escalate: Work with our experienced team members and escalate claims when necessary.
- Keep Detailed Records: Ensure nothing slips through the cracks.
- Build Lasting Relationships: Foster communication with stakeholders for smooth resolution.
- Passionate About Cars: Got grease under your nails and a love for all things automotive? We want to hear from you!
- Customer Service Experience: Bring at least 1+ years of experience in a Customer Service-based role - your hands-on experience as a mechanic is a huge plus.
- Eager to Learn: Your passion for cars is undeniable, and you're eager to expand your knowledge in the Motor Warranty Claims Management field.
- Excellent Communicator: Proficient in both written and verbal interactions.
- Thrives Under Pressure: Our fast-paced environment is right up your alley.
- Team Player with Independence: Enjoy working with a team but also capable of tackling tasks independently.
- Ready to Dive In: Roll up your sleeves, dive in headfirst, and bring your energy and motivation to the table.
- Seamless Transition: Transition from the garage to the office without missing a beat - we'll support you every step of the way.
- Comprehensive Training: Ensure you're fully equipped to excel in your new role.
- Opportunities for Growth: Advance within our rapidly expanding company.
- Passionate Team: Join a team that's as passionate about cars as you are, in a dynamic and collaborative work environment.
- Competitive Benefits: Enjoy a competitive salary and benefits package, because your hard work deserves to be rewarded.
