Address
Form of work
SalaryCustomer Service Banking
Your new company
Join one of Australia's largest outsourced salary packaging companies who are known for their award winning Customer Service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new Customer Service expert!
Your new role
As a Customer Service Representative your key contribution will be to provide top notch Customer Service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:
- Answering customer queries via phone and email ensuring a timely, accurate and quality response
- Providing resolution to all technical queries and account management information on services
- Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
- Ensuring accurate information is recorded within their CRM System
- Contributing to the development of new ideas
- Performing administrative duties to support the provision of service delivery
Your skills and experience
- Ideally you will have at least 1 year's Customer Service experience - open to industry
- You have the natural ability and desire to help others and are passionate about providing excellent service
- Strong written and verbal communication skills should be second nature to you
- You are known for your attention to detail, time management and resilience
Your benefits
- No weekend work - you will be on a rotating roster Mon - Fri between 8am - 8pm
- Flexible working: work from home as well as from the office
- An additional day of birthday leave + 2 volunteer days + 3 days over Xmas
- Free coffee and a massage in the office once a month
- You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!
Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on *************@randstad.com.au or on 0474 197 ***.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
