Customer Service Banking

Customer Service Banking Your new company Join one of Australia’s largest outsourced salary packaging companies who are known for their award winning Customer Service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new Customer Service expert!

Your new role As a Customer Service Representative your key contribution will be to provide top notch Customer Service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after.

Some of your responsibilities will include: Answering customer queries via phone and email ensuring a timely, accurate and quality response Providing resolution to all technical queries and account management information on services Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence Ensuring accurate information is recorded…