Customer Service Call Centre

Griffith University's Student Connect team provide administrative support and services to students across the life cycle, from admission to enrolment, fees management, timetabling, and examination management to graduation. (8.30am – 4.30pm, Monday - Friday).

 A network of campus-based Student Centres provides front-line inquiry services to undergraduate and postgraduate coursework students. Student Connect also provides business leadership for the University’s suite of student systems and e-service solutions.  

We have two continuing (permanent), and one fixed-term (until 7 February 2025) vacancies.  These are full time positions and will be primarily based at the Griffith University Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

We are ready to offer our support to assist you to thrive in this role! 

Working as part of our front-line team, you will:

• be part of a team who thrive to provide excellent Customer Service.
• your day will consist of dealing with a high volume of phone calls or face-to-face enquires at the front counter and responding to emails as per the daily roster.
• In return you will receive ongoing, on the job training and will be part of the Griffith family and will help our students succeed in their academic journey.​

This is a fast-paced and ever-challenging environment which offers great rewards.  

About you
Previous experience working in:

• • a call / contact centre or
  • a busy front facing administrative role
• You are a highly motivated and enthusiastic professional with exceptional Customer Service skills. 
• You enjoy providing high-level Customer Service in a busy and fast-paced environment. 
• You have excellent communication skills, a commitment to providing high-level Customer Service and the ability to multi-task and provide accurate advice in a busy environment.  
• You have good IT skills, including Microsoft Office and extensive experience with interrogating multiple systems.

Salary Range
The full time equivalent base salary will be HEW Level 4 range $70,419 - $74,299 per annum + 17% superannuation. The total FTE package will be in the range $82,390 - $86,930 per annum.

Interviewing process

We will be holding an assessment centre at our Gold Coast Campus on Wednesday 10th April 2024. Please allow up to 3 hours for this assessment.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Why join Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role, referring to the “About you” section above and in this please indicate your preference for continuing or fixed term.
• Current curriculum vitae/resume including full contact details
• For further information please see the position description).

Please note : The position title for these role at Griffith University is Student Connect Officer, as per the Position Description.  

Applicants must have unrestricted working rights. Sponsorship is not available for this position.

Successful candidates may be subject to a criminal history check.

For further information specifically about this role, please contact Claire Fullbright, Team Leader (Student Connect), Student Business Services, ************@griffith.edu.au

For application support, please contact People Services on 373 54011 and quote reference number REF4807W.

Closing date: Tuesday 2nd April, 2024, 11:59pm AEST. All applications must be submitted online.

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.