AddressCustomer Service / Call Centre Superstar wanted - ASAP start - Wetherill Park!!
Duties include, however not limited to:
- Maintain polite and professional customer interactions at all times
- Manager customer and internal correspondence in a prompt, thorough and professional manner
- Ensure that all issues and queries are followed through to completion and that the customer receives timely updates throughout the process
- Ensure that all queries allocated are completed within the set service level agreements
- Engage in self-management by organising and prioritising workload to meet customer deadlines and administrative requirements
- Practice self- management by organising and prioritising tasks to meet customer deadlines and administrative needs
- Use judgement to escalate issues as required
- Keep customer satisfaction and retention as the top priority in all interactions with customers, agents and stakeholders
- Resolve issues and compile reports for the department manager
- Keep accurate and detailed records of customer interactions, transactions, inquiries and complaints
- Update customer accounts and information as necessary
About You:
- Well developed administrative, interpersonal and communication skills
- Ability to prioritise and organise work appropriately and complete task simultaneously
- Ability to plan and coordinate activities to provide professional and efficient services
- Well developed administrative and organisational skills
- Proficient use of MS Office and IT applications
- Possess acute data entry and problem-solving skills
- Ability to maintain a high level of accuracy across all functions
- Ability to work independently and autonomously within the broad guidelines
Please note, due to the high number of applications only shortlisted applicants will be contacted.
Thank you for your application.
