Customer Service - Call Centre

When disaster strikes, we respond FIRST and FAST, to deliver contemporary and innovative solutions, that saves valuable property and livelihoods, carefully restoring lives, piece by piece.

To continue to meet the needs of clients, retain an excellent reputation for delivery and allow for the demands of an ever-growing business, we have a vacancy for a suitably qualified and experienced individual to join our Customer Service team in the Call Centre. Steamatic are part of a large publicly listed company, positioning us as Australia’s largest disaster recovery and restoration specialist. Steamatic retains its fun, family environment, and is a great place to grow and develop your career. With a reputation for excellence, you will be able to utilise your skills on challenging and meaningful projects, supported by other subject matter experts within our own collaborative and supportive management team, and reap the rewards of limitless career potential.

Steamatic is Australia's longest established and largest restoration company with over 40 locations throughout Australia and growing each year. 

Who our HERO’s are:

People with energy and passion, people who are keen to learn and want variety in their role. People with a can-do attitude, empathy, accountability and a methodical aptitude, and a genuine interest in learning about restoration

About the role

• Receiving inbound calls from insurance claims administrators, insurance customers, internal restoration technicians and other general enquiries.
• Triaging calls and entering data for new claims from inbound calls, outbound calls and emails.
• Entering data and updating claims via insurance companies online portals.
• Ensuring KPI's are achieved.
• High volume, fast paced with supportive team.

Skills and experience

• Exceptional Customer Service ability.
• Strong oral communication skills and friendly telephone manner.
• Efficient and accurate data entry.
• Ability to multi task and maintain composure under pressure.
• Empathetic nature.
• Attention to detail.
• Insurance industry preferred not essential.
• Intermediate computer skills and experience working on databases and / or portals desired.
• Intermediate MS Office skills.
• Strong oral communication skills and friendly telephone manner.

If you have some qualifications, not much experience, but a keen desire to learn with a fantastic attitude, that’s fine – you’ll learn on the job from our dedicated and highly experienced team!

HERO Benefits: 

• Immediate start, full time permanent role
• Permanent position with paid overtime.
• Salaried position structured to attract and retain.
• Working as part of the Melbourne Head Office team, supported by a large company.
• Corporate uniform 
• External and internal industry specific training provided.
• Social functions and branch celebrations.
• Safety conscientious employer.
• Celebrating employee reward and recognition.
• Free Employee Assistance Program.
• Respected organisation with stability & security.
• Support & guidance from experienced managers.
• Positive, challenging & rewarding environment.
• Future career progression where great work is recognised & rewarded.
• Advancing in technology in a forward-thinking company, embracing initiative and innovation.
• HERO Reward and recognition benefits.
• Great opportunity for someone wanting an opportunity to learn and grow their career through internal promotion.
• Social functions and weekly team lunches.

Valued HERO’s:

Our corporate values ensure all our people are our true HERO’s. H – Highest Ethics in all that we do, E – Empathy to each other, our customers and business partners, R – Return in profit and return in property – restoring lives, return on effort & recognition, O – Opportunity to grow, to be the best version of ourselves and return for all shareholders. We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment. If these values resonate with you then you may be the new HERO we are looking for.  Join us in creating a positive work environment where individually we are good, but together we are brilliant. 

If the cape fits……

Then please apply, we’d love to learn more about you and why you think you are our next HERO. 

Ability to be flexible with working hours and overtime essential as required to ensure our team provide outstanding service and responsiveness to our customers in a time of need.

The successful candidate must have the right to work in Australia, be able to obtain a Working with Children Check and a full Police check.