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Form of workWe are establishing a 6 month open pool for permanent, fixed term, full time, part time or casual appointments, with the possibility of a further term and/or permanency.
About the CollegeSouth Metropolitan TAFE is an industry and community-focused organisation with a driving commitment to high quality training and development. With several training centres and campuses spread across Perth's East and South Metropolitan suburbs, the TAFE offers nationally recognised qualifications, developed and endorsed by industry, at a local, state and national level, and to an increasing number of international students.
We are an equal opportunity employer who is committed to supporting and building a culturally diverse workforce and workplace culture that values diversity and inclusion.
We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Work BenefitsOur employees have access to a range of benefits including:
- Salary packaging/sacrifice facility
- 11% employer super contribution
- Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace
- Thirteen weeks paid long service leave after 7 years
- Fifteen days personal leave
- Four weeks annual leave and an option to accrue ten additional days extra leave each year
- Flexible working hours
- Paid parental leave – 14 weeks
- Various employee health and wellness initiatives and benefits
About the roles
Client Contact OfficerThe Client Contact Officer will provide high quality Client Contact service functions across South Metropolitan TAFE to prospective students and current students.
Customer ServiceThe Customer Service Officer provides a high standard of Customer Service across digital channels and face to face across South Metropolitan TAFE’s campuses. Customer Service performs a highly technical role from enquiry to enrolment in conjunction with the Student Administration and Admissions teams.
To be suitable for the pool you will ideally have experience in a customer-centric environment, with well-developed Customer Service skills and the ability to communicate professionally and effectively with customers and staff at all levels. Applicants should also demonstrate the ability to work well within a team environment and display good time management and organisational skills. Good digital skills and experience in the use of business systems (such as MS Office applications and customer relationship management (CRM) systems) is also essential for the roles.
Ready to Apply?Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Advertised Vacancy Reference Number: SMG037.24P
Applicants are required to apply online and need to submit:
- A comprehensive Resume including two professional referees
- A brief covering letter not exceeding two pages demonstrating your skills and experience against the requirements of the position as outlined in the JDF
To submit your application, please click on the Apply for Job button. If you are experiencing any technical difficulties, please contact Establishment and Recruitment on (08) 9203 3***.
Other Conditions and EligibilityIf you are successful, during the life of the pool you may be offered appointment to similar & subsequent vacancies within the College, within other TAFE Colleges or across WA Government (subject to your permission being granted).
As this is an open recruitment pool, the following should be noted:
- The panel will monitor this recruitment pool for applicants and will assess on a regular basis
- Suitable applicants will be placed in the pool from which appointments may be made when similar vacancies occur
- Appointments may be made from this pool until 28 December 2024
Eligibility for employment is subject to you obtaining a satisfactory Department of Education Criminal Clearance and, if this position involves contact with children, a Working with Children (WWC) Card.
To be eligible for appointment you must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).
Applications close Wednesday 28 August 2024 at 4:00pm (WST).
