Customer Service Co-Ordinator

ABOUT PEERPEER is a non-profit industry-based organisation, a Group Training Organisation (GTO) and an award winning Registered Training Organisation (RTO), delivering nationally accredited training packages to meet South Australia’s skill development needs.The RoleThe Customer Service Coordinator is responsible for the day to day management of administrative and service requirements that support the functions of the GTO and RTO. The role includes supporting our students, conducting the UAN process, using various online systems, communicating clearly and ensuring documents are completed accurately and in a timely manner and that students are scheduled accordingly.Duties & Responsibilities:

• Ensure all Customers - Students, Employers, Apprentices, Trainers & PEER Internal staff are delivered the highest level of CUSTOMER SERVICE
• Collaborate daily with management, team leaders & apprentices to ensure apprentices/trainees are provided with all job training requirements
• Engage and build long term and valuable relationships with apprentices and employers to ensure Student progress is maintained at the required level
• Responsible for upkeep of Student and Qualification information to ensure integrity and reliability of all records across all systems within the PEER environment
• Support the VET in Schools programs, schools and students
• Undertaking UAN process for students
• Embrace PEER Strategic Objectives and Values

The Successful applicant will have:

• Ability to work both independently and collaboratively within a team
• Proficient in data entry and processing of documentation accurately and timely
• Excellent interpersonal and communication skills both in person and over the phone
• An organised administrator with a high level of attention to detail
• Experienced using online systems such as a student or customer management system and the Microsoft suite.

Desirable but not essential as we will train you!

• Experience in an RTO, GTO or VET workplace
• Experience in Employment Services or Education workplace

To APPLY NOW submit your cover letter and resume.Applications for this fantastic opportunity will close on Friday 31 May 2024We actively work on creating a safe and inclusive environment free of discrimination, one where our team feel a true sense of belonging and the principles and practices of diversity are promoted and embraced. We welcome diversity and invite candidates of all ages, those with disabilities and Indigenous Australians to apply.